Privacy policy

Pinner Removals is the controller of the information described below. It reaches us through this website, by telephone and email, at survey, and on the day itself. Anything here that reads ambiguously can be asked about at hello@pinnerremovals.co.uk, where a person reads it.

What is recorded, and when

The quote form

Seven fields: name, telephone number and email address; the pickup and drop-off addresses; and, if you fill them, a moving date and your notes. That is the entire set. It exists so we can answer you and, if you go ahead, carry out the work.

The survey

A survey is a measuring exercise, and the measurements are what we keep: room-by-room volume, doorway and staircase dimensions, the approach and standing at both ends, and anything needing separate handling or a declared value. Photographs you send of a landing, a drive or a gateway are filed against the enquiry.

Storage

The inventory of what is held, the storage agreement, and enough contact and identity detail to be sure we are releasing your possessions to you rather than to somebody else. That last point is why this category is kept more firmly than the rest.

A move out of the country

A valued inventory and the residence, address and tax documentation that customs requires, prepared from what you provide and lodged on your behalf.

Simply reading the site

Ordinary server logs, and where analytics is enabled, aggregate counts of which pages get read. No advertising pixel, no remarketing tag and no cross-site profile.

The lawful basis

• Answering an enquiry — steps taken at your request before any contract exists.
• Performing the job — the contract itself, once a booking is made.
• Legitimate interests — records of what was quoted and carried out, protecting crew, vehicles and goods, and understanding which pages are useful.
• Legal obligation — accounting, tax and customs records we must retain.

Automated filtering

The quote form uses Google reCAPTCHA to separate a person from a script. It receives technical signals from your browser and processes them under Google's own terms; we see only the verdict.

Who else sees it

• Hosting and email providers, acting on our instructions.
• Insurers, where there is a claim — including any value declared at survey.
• Customs authorities and clearing agents on a European move, where the inventory is the basis of clearance.
• Our accountant, and anyone a law or a court obliges us to tell.

It is never sold, never passed to a lead broker and never handed to another removals firm. Where a job belongs with a firm in Northwood, Harrow or Ruislip, we give you their details rather than giving them yours.

How long it is kept

Enquiries that did not become work are kept for a reasonable period in case you return, then deleted. Records of completed jobs are kept while accounting, insurance and claims periods run. Storage records last as long as the goods do and a period beyond redelivery. Customs files are held for the statutory retention period, which is not ours to shorten.

What you can ask for

Access, correction, deletion, restriction, objection, and a portable copy. Email hello@pinnerremovals.co.uk and it is handled inside the statutory period. Where something cannot be deleted — an inventory for goods currently in store, a record inside a legal retention period — we will tell you which category applies rather than refusing without explanation. You may also complain to the Information Commissioner's Office, and you need not come to us first.

Cookies

None for advertising. Analytics, where enabled, sets measurement cookies only; block them and every page here behaves exactly as before.

Changes

Material changes appear on this page. The terms that govern a specific job are the ones issued with your quotation — see the terms, or get in touch.